After you queue orders in CORE, you must transmit them to the lab. To do that, you'll go to the transmit orders queue.
How to Transmit Queued Orders
Go to the Orders page in CORE. On the left menu select Transmit Orders. In the grid that displays you will see number under "Need to Transmit" next to the market your orders have been queued in. Click on the number to view the orders.
- Use the filter to narrow to a specific market and/or event
- Select if you want the order batched or not batched
- Note: Batched means orders will remain together (choose a batch if you plan to have orders returned to your office or you plan to drop ship all orders together). Choose "do not batch" if you want orders to ship direct to your individual customers.
- Select your packaging method (in most cases you'll select envelope). Items that don't fit in envelopes will still be appropriately packaged.
- Select the carrier. (If you want returned to your office, select "return in box".
- Select if you need the order(s) rushed
- Check all the orders you wish to transmit and then click Transmit to Lab
Before exiting CORE, you should confirm your orders transmitted successfully. To do that, click back on Transmit Orders on the left menu.
If you see a number under queued, click refresh. If you still see a number under queued, wait a few minutes and try again until all numbers under queued are 0. If a number appears under stalled, it means your order(s) did not transmit due to an issue. To view and resolve the issue, click on the number under stalled.
Resolving Stalled Orders
If you DID NOT batch your orders, the far right column will give you a message explaining why your order stalled. If you DID batch your orders, click on once of the order IDs, then click on the batch number to view which orders have an issue that needs to be resolved.
Click on the Order ID in the left column to view details about the issue. The details will appear in a pink box.
Follow the instructions in the pink box to correct the order. Sometimes, you may have to click the "modify order" button to resolve the issue and check the order out to complete it.
Once your issues are resolved go back to the transmit orders page and click "Reset All Stalled Orders".
Again, confirm your orders transmit and don't stall again. If they do stall, repeat the process noted above to resolve issues. If you still have problems, please contact to support at CCSsupport@candid.com for assistance.