Trouble Shooting

PhotoMatch Virus Detection Issue

Follow the instructions below to set PhotoMatch as an approved program

Note:  We are working with Microsoft to avoid being flagged as a virus, in the meantime, follow these steps to download and install the new version of PhotoMatch

  1. PhotoMatch Install File 
  2. If you get a message about a virus follow these instructions
  3. From your windows taskbar search "Virus & Threat" and open the the virus & threat protection    
  4.  Look for "protection history" and locate the last Threat Blocked and expand it
  5. Scroll to the bottom on click on Actions, the click ALLOW 
  6. Try the download and install again.   
  7. If it shows as a virus again go back to Virus & Protection and look for Current Threats  
    1. Click Severe and select "Allow on Device", then click Start Actions
  8. Try to download the installer again.  If it shows as a virus again, go back to Virus & Threat Protection and under current threats
    1. Click "severe" and select "Allow on Device", then click Start Actions
  9. Try to download the installer again... this time it should allow the download and install
  10. If you get this message, select More Info
  11. Select Run Anyway