Refunding Your Customer for an Order Place in CORE

You can only issue refunds in CORE if you are setup to accept payments via Authorize.net in CORE and the payment was enter via CORE.

To issue a refund on an order placed in CORE and charged to a credit card via Authorize.net pull up the order summary by going to the Orders Page in CORE and searching for the order.

Open the order summary and at the bottom of the page under payments you see an option to credit your customer.  Click credit and enter the amount of the credit.

NOTE:  This only works if you have an Authorize.net account setup in your CORE account and the customer was charged by entering their payment info. via CORE.  If you did not run their payment through CORE/Authorize.net you can enter a credit amount here for your records but will need to issue your customer's refund elsewhere.