Utilizing White Glove /HQOE for your event when using our PhotoMatch software.
Becoming White Glove Certified
*Before Order Entry services can be approved and enabled for your account you must email whiteglove@candid.com to request White Glove certification for your account*
*Effective Jan. 1 2025*
To utilize White Glove services, events must utilize Candid's preferred product offers, email/SMS campaigns, and recommended production processes.
All services are subject to approval and must be scheduled in CORE at least 2 weeks before they will be submitted for scheduling purposed.
In the event we are able to approve late/unscheduled events, late fees will apply, and extended turnaround times may result.
Event Setup in CORE
When creating a new event in CORE, ensure that the White Glove/HQOE Add-On Feature is enabled. Once this box is clicked, the page should expand with additional information fields regarding the services you'd like to schedule.
Select the level of service you would like completed (In this case, Level II)
Once the service level has been selected, more fields will appear. Fill out each field accurately to allow for adequate scheduling of your event. We will need to know the Estimated # of subjects, the date images and data will be sent to CCS (this is important as we use this date and time to schedule staff).
Click the link and continue to the page to select the a-la-carte services you wish for us to complete on your event.
After You Photograph the Event
White Glove will complete services are specified per your request via the form. Please alert us of any requested changes in advance via email at whiteglove@candid.com and we will do our best to accommodate.
Disclaimer -
All images and data must be uploaded and processed via PhotoMatch. No data can be overridden and no sets checked out in CORE. (no 3rd party image transfer, file sharing, or physical external drives physically delivered or mailed with the exception of prequalified Graduation event only). Must utilize preloaded roster or CORE's recommended registration method
Must utilize Candid's preferred product offers, email/SMS campaigns, and recommended production processes.