Below are some frequently asked questions concerning White Glove / HQOE services.
What services are available through White Glove / HQOE?
The most commonly requested services are spreadsheet creation from collected participant information, and order input and transmission. Other typical services include IDing images, ordering digital artwork, and printing/mailing proofs.
Click here for a complete list of services offered. Email whiteglove@candid.com to request additional services not listed.
What do I need to do if I'm planning to send sequence cards and/or order forms to CCS for data entry?
At least two weeks before you plan to send your first event, schedule your events by creating it in CORE and filling out necessary data.
Though in most cases, utilizing our preferred offers and email campaigns is required, if you have been approved to use a custom form and offer, you must submit a blank, digital copy of the form(s) you will used to collect data. From that we will build a template that will be used to process the scans you submit for data entry.
Instructions on submitting digital copies of your form(s).
How do I send sequence cards and/or order forms to CCS for data entry?
You can scan your sequence cards and/or order forms, send them to CCS, and we will type them into an Excel spreadsheet that can then be loaded into CORE. This feature appears as an Add-On Feature in CORE and must be selected when creating the event.
Scheduling White Glove / HQOE events
Uploading your information cards
I added White Glove / HQOE as an Add-On Feature on my event, but I'm unable to upload scans of my sequence cards/order forms, why?
The White Glove / HQOE Add-On Feature can only be used if selected when the event is created- it cannot be added later. If you would like to request White Glove Services on an event that has already been created you can either delete and re-create the event (if no data has been added) or send an email to whiteglove@candid.com with the account number, your scans, and a completed Job Request Form.
What is the difference between a Level 2 and Level 3 Order Entry Service?
A Level 2 service is a basic Order Entry Service that enters data from your order forms or sequence cards and puts it into a spreadsheet that CORE can use. A Level 3 service is a comprehensive Order Entry Service that takes your collected data and completes production work to provide you with a retail-ready event.
If you are unsure which level is right for you, click here.
What decides how my team/division/group names appear online and on printed products?
There are several ways to create division names;
- Through Edit/Add Divisions from the Divisions/Categories menu within your event in CORE
- Imported spreadsheet with only a division list using column header Division
- Imported spreadsheet with division associated with each participant using column header Division (Completed spreadsheet or roster)
- Scans of participant sequence cards or order forms
- Scans of team slates
None of these methods will override another, and CORE will only associate duplicate division names if formatted exactly the same (pay attention to spelling, spacing, plural/singular forms, etc.).
Data Entry staff will not assume intended combinations or perceived typos, so please insure all names and titles appear exactly as desired on forms and in CORE before scans are submitted. See example below.
How much do Order Entry Services cost?
Generally, White Glove / HQOE services are charged per scan submitted dependent on the amount of information collected and market type. Additional services are available such as ordering virtual groups, creating service items (yearbook CDs, ID cards, etc), printing proofs, etc. Late fees will be charged for any event scheduled less than two weeks before data is submitted to Order Entry. For specific pricing information, email whiteglove@candid.com with detailed event information.