CCS Knowledge Base

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CCS Knowledge Base

CORE - Quick Guides

CORE - Quick Guides

Find short how-to articles on specific tasks and functions in CORE.

Is Teacher/Coach

Merge Fields Used in Emails/SMS and Printed Templates

Badgy 200 - On-Site ID Card Printer

Recommended CORE Graduation Process

CORE Users

Forgot CORE Login Password

Account is Locked

Chroma-Key & TKO

CCS Background Library for Dynamic Cutout or Rendered Images

Adding Chroma-Key and/or TKO Backgrounds for Rendering and/or Dynamic Options

Chroma-Key Green/Blue - Setup for Dynamic Cutouts and/or PreRendered Images

Offering Dynamic Backgrounds for Online PreOrders

Copy Image ID's from Original Images to Rendered Images (without Aligning)

You No Longer Have to Align Rendered Images

Event Specific Backgrounds Not Showing Online

Keeping Your Original Image and Have it Cutout to offer Dynamic and/or Rendered Images

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Email Templates & Campaigns

A Complete Guide to Emails & Text Messages

Email Deliverability

Managing Bounced Emails

Queue Profiles

Event Details

Event Checklist

Delete an Event

Can I put a password on my event?

How to Customize your event with Pop-up Messages

Face Recognition

Face Recognition to ID Images by Reference or Group by Face

Gift Certificates & Discount Codes

Creating Gift Certificates & Discount Codes?

How do I set a discount on shipping?

What is the easiest way to do free shipping for a limited time?

Event Specific Discount Codes with Deadline Options

Event Level Discount Codes

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Images

PreOrder Pose & Background Selection

Auto Head Size Yearbook Images

Ways to export/download images from CORE

Download Images from CORE

Auto Race ID by Time of Day

Selling Group Packages/Products Before the Group Artwork Image is Available (Group Order Hold)

Exporting JPG or PNG Images in CORE

Correcting Image IDs in CORE on PhotoMatch Events

CCS Uploader Program

How do I make an image NOT appear online?

Why are my group photos not showing online?

How do I replace an image already uploaded to my event?

Why are my images missing from Alignment Categories?

Can I resend a customer their image download link?

Customer Has Not Received their Digital Download Order

ID a Person to Multiple Group Photos (Division Override)

Yearbook/Admin Export vs. Custom Export

zCropping Images in CORE

SNAP Image Upload Program

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Offers & Products

How to Import and/or Create a Product Offer in CORE (Online Order Form)

Virtual Groups Using Your Custom Backgrounds

School ID Cards - How to Setup and Order in CORE

Title Styles

Student Directory (School Service Item)

ID Strips (School Service Item)

Division Caption Overrides

Composite Groups & Composite Memory Mates

Can I restrict an image to a specific product?

Can I change the price on products or packages in my offer?

Can I copy a package or product into an offer?

How do I get crests or logos into my CORE account?

Why are my downloads charging shipping?

Why are no group packages showing up online?

How can I offer products for a limited time?

Why aren't all of my packages online?

How do I setup art styles by division manually?

Import an Existing Product Offer/Pricelist

Setting a Different or Unique Logo/Crest for Each Team/Division

Student ID Cards for Virtual/Distance Learning Schools using Registration

How can I add Gift Certificates to your Product Offer to sell online?

Adding Retouching to an Offer

Photographer Created Artwork for Customizing Products?

Virtual Groups

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Orders - Placed in CORE (Manual Order Entry)

Batching Bulk Orders

Refunding Your Customer for an Order Place in CORE

Importing Orders via Spreadsheet with Dynamic Background Selections

How to offer Pick-A-Pack packages

How do I order an Attitude Pano?

How to Cancel an Order Placed in CORE

Why does order status show Incomplete?

Events - Transmit Pre-Orders

Bulk Orders

How do I check my orders before transmitting to the lab?

Rush an Order Through the Lab

How do I check the status of an order?

Can I import multiple ID's and packages using a spreadsheet?

Re-Submit an Order (quick guide)

Placing An Order via CORE (quick guide)

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Orders - Placed Online via Retail Website

Offering Online PreOrders

Refunding Your Customer for a Retail Website Order

Online Retail VG Order Resubmits

PreOrder for Multiple Subjects in One Checkout

Watermarks on Retail Thumbnails & Preview Images

What is Image Enhancement and how do I enable it?

How can I enable or disable online Pre-Orders?

Can I look up online orders?

How do I get a unique URL or Link for an event?

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Printed Templates (ScanCards/Sequence Cards/Proofs)

CORE Print Template Designer

Barcode39

Queuing and Printing Print Templates to PDF24

Template Settings - File Manager

Paper Types

How do I setup my printer in CORE?

Printing Sequence Cards for School Picture Day?

Can I order paper proofs through CORE?

How do I print paper cards and/or proofs from CORE templates.

How do you edit a Printed Template?

Can I print proofs for people with no email address?

Adding an ID Card Paper Type to your Printer Paper Options

Suicide Prevention Hotline

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QR Codes

Photographing the QR Codes to ID Images

Restrictions on Images and Products/Packages

Can I restrict a group image to a specific product?

Removing a Restriction on an Image in CORE?

Rosters - Names & Contact Data

How do I get Names and Contact Data into CORE?

Excel Spreadsheet Column Headers Used to Import Names & Addresses into CORE?

ZOrder

Shipping

Thermal Stuffer in Orders

International Shipping

How do I set Shipping Charges?

Can we NOT charge tax/shipping on a product?

Support

Authorize.Net Payment Gateway

Schedule Live One-On-One Training

Can I get customer support help outside of regular business hours?

What if I need help? Who do I contact at Candid Color Systems?

Virtual Celebration Page

GRAD - How to Add Videos to the Celebration Page

GRAD - How to Customize the Celebration Page

GRAD - Virtual Graduations/Celebrations

Yearbook Images

Checking for Default Images before Headsizing

Using Dynamic Cutout Images for Yearbook Poses & Exports

Setting Yearbook Allowed Images in CORE

How to Select the Yearbook Image/Pose

Yearbook/Admin File Export

Can I enable headsizing and image exports on a sport or grad event?

Head Size Images for Yearbook or Admin File Image Exports

Allow Customers to Choose their Yearbook Pose Online

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ZCropping

Auto Z Cropping in CORE

Why isn't my Auto Z-Crop showing online?

What is Auto Z-Cropping?

Ordering an Auto Zcropped Image via an Imported Spreadsheet

Divisions

Updating Division Names and/or Product Styles via a Spreadsheet Import

Retail Website

Ways Your Customer Can Search for Their Images on the Retail Website

Apple Pay

Software Updates

Software Updates