CCS Knowledge Base

CORE - Quick Guides

Offers & Products

How to Import and/or Create a Product Offer in CORE (Online Order Form)

Offers are collections of packages and products you "offer" your customers. This includes the products they see on the retails website as well as how you order in CORE.

Things to consider before creating a new offer in CORE

CCS Preferred Offers

CCS has created a "Default Preferred Offer" in each market; Grads, Schools, Sports, Etc. These offers we created using the knowledge we have acquired as the lab that produces the products. Years of experience in what products and combination of product sell has allowed us to create offers that have led to high order averages and dollars per person photographed. We HIGHLY recommend using one of the CCS offers. Below is a pricing spreadsheet you can use to view the offers and edit pricing. Please reach out to support if you have any questions.

Click here to view and download the Sports offer spreadsheet

Click here to view and download the Grad offer spreadsheet

Before You Create Your Own Custom Offer

Before you start in CORE we recommend you use excel to figure out what you plan to offer.

Use the above links to view and download the offer spreadsheet. It lists out the a-la-carte products as well as, suggested packages. The spreadsheet automatically calculates the prices of the packages based on the 8x10 unit or 5x7 half unit. It also allows you to edit the discounts you plan to offer on the packages and calculates the tiered price increases.

It's best to have the products and packages laid out in a spreadsheet so you can figure out pricing before going into to CORE to start building the offer.

Creating a New Offer in CORE

Go to the Offers page in CORE
Click "Click here to add a new offer"
Under Offer Settings
- Enter a name for your "offer" (make it something that will make sense later when selecting which offer to assign to events)
- Season: Default
- Module: Select the market (keep in mind, events can only use offers that are setup in the same module/market)
- Retail Upsell Header: "You may also be interested in:"
- Select the options you want to offer
  - Freeform text and graphics allows your customer to put custom text on their images (this is different than titles and logos you setup on the products)
  - Multiple title options for all packages (this allows your customer to select from multiple title styles as long as you have one of the title styles set on your products)
  - User image enhancements (this allows your customer to change their image to black & white, sepia and/or add retouching, if you select and enter a price for those you want to offer)
- Click Save & Next
- If you are allowing multiple titles, you can go back in by clicking on the "Offer Settings" button and select the order you want them to be presented to your customers

Editing Your Offer Category Tabs

The tabs represent the category "Jump To" links on the retail website. Example: If you have a tab named "Digital Images" your customer can click on that category to jump to your digital image product(s)

Click on a tab to edit the name (names have a character limit of 20 and can have only 1 space)
You can move your tabs by clicking the left or right arrows under the tab
You can delete a tab by clicking DEL under the tab
You have up to 6 category tabs. You don't have to use all of them.

Package/Product Groupings

Groupings allow you to add graphics and/or additional text to show samples and/or details about your package on the retail website.

The first grouping is already set, you can edit it with your package name

Package Graphics

Example Below: The default grouping was renamed to STARTER 0-7 Days and an image was uploaded to show a sample of the package.
The image graphic can be a maximum width of 250 pixels. The height can be any size, but recommend no taller than 800 pixels.
Image graphics can be a jpg or png (package grouping graphics are not required, but are recommend so your customer has a visual of what is in the package or of the product)

Adding a package to your grouping

Click on "Add Package" on the grouping where you want to add the package

Package/Product Name: What you enter here is what your customer will see in their cart summary and in their order receipt. It is best to have the package name and list out everything in this package.
Package/Product Description: What you enter here is what you would see on the manual order page in CORE. It's recommend you enter the package and and what is contained in the package here. (Recommend the same as you enter in the previous box)
Online Description: What you enter here is what your customer will see on the retail website online. This description supports HTML and some HTML is recommend so the package text looks better on the retail website.
- The most common HTML used here
 - = starts bold
 - = ends bold
 - = starts italics
 - = ends bold
 - = break to start a new line
 - = makes font the code code entered
 - = end font color

Price: Enter the price you want to charge your customer for this package
Price Scale (ignore this feature, it is no longer used)
Code: If you are offering online preorders or will be importing orders via a spreadsheet each package needs a unique code
Email: If you want someone to be notified when this package is ordered, enter their email. This is typically only used for custom products not produced by the lab
Tax and Shipping Charges: Check the options you'd like
- I want this package/product included when calculating shipping (based on shipping scale. Your shipping scale must start with $0 for orders that total $0 - $.01). (We don't recommend charging shipping on digital only packages,since nothing is being shipped)
- I want this package/product included when calculating tax. (Some states don't require charging tax on digital only items)
- Add additional shipping for this package. (We don't recommend adding additional shipping, we recommend raising the price of the package to accommodate products that cost more to ship such as plaques, mugs, water bottles, etc. People tend to be more receptive of a higher price than they are of higher shipping cost.)

Where do you want this package/product displayed?: Check all that apply
- I want this package/product to be available to order through my CORE account. (Mix & Match and Pick-a-Pack packages cannot be ordered through CORE, they are retail online packages only)
- I want this package/product to be available for ordering online. (The only instances you would not want to check this option is when you have a package you need to be able to order in CORE, but don't want your customer to be able to order online.)
  - I want this package/product to be available as an upsell only. Do not show on the offer list. (Check this when you only want them to be able to order with another package as an upsell or add-on)
  - This package is available for bulk orders across multiple favorite images. (Most will not check this option. This option is primarily used for single print packages on social events or sports action events when someone may want to order a single print of all their images.)
  - I want this package/product available for pre-orders online. (Check this option if you are offering online preorders and you want this package to be available to preorder online.)
  - Restrict this package to ONLY pre-orders. Do not show it for normal online orders. (Check this option if you want this package to ONLY be available while the event is in PreOrder mode. If this option is checked, this package will not show online while viewing images.)

When do you want this package/product offered? (this setting allows you to choose when this package will be displayed online for your customer to order)
- Always (Means it will always be displayed)
- By date range (Means it will only be displayed between the dates entered)
- By event offset (Means it will be displayed the number of days you enter from the event date) (If using tiered pricing, you'll use this option) (Keep in mind, if have a package you want displayed for the first 7 days, you would enter Available from 0 to 8 days. It would go away at midnight on the 8th day, meaning it would show through the end of day 7 at 11:59pm. If you want a new package to take it's place, the next package would need to start on day 8.)
  - Example: You want to raise your price after week 1 and again after week 2
    - Package 1a would be set for day 0 to day 8
    - Package 1b would be set for day 8 to day 15
    - Package 1c would be set for day 15 to 9999
- By event deadline date offset (Means it will be displayed the number of days you enter from the event deadline date)

Mix & Match: I want my customers to be able to order this package using more than one image. (If you want your customer to be able to use different images within a package you'll check this option)
- Only allow customer to choose from their IDed images (not from browse all, lost and found, or by team/division/category) (Check this option if you don't want your customer to be able to use images IDd to another person or from another event)
- Retouching Options
  - None (if you don't want to offer retouching on the images selected in the mix & match package select none)
  - Quick Retouching (If you want your customer to be able to order this retouching on images in the mix and match package check this option and the price you want to charge for each image they select for retouching)
  - Basic + Light Stray Hair Removal (If you want your customer to be able to order this retouching on images in the mix and match package check this option and the price you want to charge for each image they select for retouching)
    - Price Scale: If you want to offer a discount for ordering retouching on more than 1 image you can enter your prices here
Pick-a-Pack:
- I want my customers to be able to pick which products to order with this package. (This option allows your customer to select what products they want in their package)
- Configure: Quantity of products you want your customer to be able to select
- Pick-a-Pack web description: Here you'll enter an explanation of the package. Example: Select any 3 products

Product Options: Retail multiple title options
- Select Offer default

Restrict this package to specific images:
- I only want this package to be available when ordering from a Group/Team image. (When this is selected the customer must select a group image for this package to display)
- I only want this package to be available when ordering from an Action Shot. (When this is selected the customer must select an image that has been IDd as "action" for this package to display)
- Limit this package to being purchased once per NameID or BIBNumber. (When this is selected the customer can only one this package once)
- If product in package contains custom collage backgrounds, do not also show CCS collage generic backgrounds. (When this is selected the customer will only be able to select collage backgrounds you provide)
- I want to restrict this package/product to only being ordered with specific images. (When this is selected you will also select or create a custom restriction and only images with the same restriction can order this package. This is typically only used for items such as 10x30 pano images)

Save Package Settings

Adding Products to Your Package

If you just clicked Save Package Settings it will automatically take you to the products page. If you are returning to add or edit products, click on the "Add a Product" button on the package.

To locate a product either select one of the categories or type in the filter box.
- Example: type 8x10 to narrow to the 8x10 product options

Once you have selected a product you will now select the options you want for that product
Optional Retail Description Override: (This allows you to name the product what you want your customer to see. A good example is when you are offering an 8x10 rendered download. You would want to override the 8x10 description since your customer will be getting a digital image and not an 8x10 print.)
Optional ProductCode: (not longer used, leave blank)
Quantity: (Enter the number of this product to include) (Note: If this product is a digital product only enter 1 or if you are offering mix and match, you would leave the quantity 1 and add the product again if you are offering multiples, this allows your customer to select an image for each product. If you enter a quantity here, they will only be allowed to select a single image for the number of products in a quantity.)

Contains Group Image: (Check this option if the product should use the group image instead of their individual image)

Different products are going to have different options to select from. Choose the options you want for the specific product you are adding to this package. Keep in mind some options conflict and cannot be selected on the same product. Example: You can't select to render (make a digital download) and select a frame. If you select conflicting opens, it will warn you.

Options explained

Layout Modifiers: (This refers to the title style or product style you want used for this product)
Image Options: (This allows you to elect to turn the image to B&W or Sepia)
Retouching: (This allows you to elect to have the image retouched for this product)
Lamination: (This allows you to elect to have the product laminated (prints only)
Pearlized Paper: (This allows you to elect to have the product printed on pearlized paper)
Rendering: (This allows you to elect to have the product be a digital image instead of a print)
T-Shirt: (This allows the image to be printed on a tshirt instead of photo paper)
Render to CD: (This allows the image to be added to a CD instead of printed on paper)
Enhanced Digital Image: (This allows the image to be product as a digital image with optional enhancements such as retouching and color corrections)
Plaques: (This allows you to have the print mounted on a plaque)
Canvas: (This allows you to have the print on canvas)
Frames: (This allows you to have the print framed)
Single Weight Mount: (This allows you to have the print mounted)
Double Weight Mount: (This allows you to have the print mounted)
Gator Mount: (This allows you to have the print mounted)
Cropping: (This allows your customer to crop their image for the product they are ordering. Cropping must be enabled for products such as memory mates to render online for your customer to see what the product will look like.)

After making your selections click Save & Add

To add more products to the package click the "Add a Product" button

Repeat until all your products for this package have been added

Add a New Grouping to Start a New Package

Click "Add a New Package/Product Grouping" button
Repeat the previous steps

Changing the Display Order of Groupings and/or Packages

Use the up/down buttons or enter numbers to move groupings or to move packages within a grouping
- To move a grouping use the tools on the yellow group description bar
  - After moving via arrows, click the update sort order button
  - If you enter numbers, click the update sort order button after entering numbers

To move packages within a grouping use the arrows or number boxes within the grouping that corresponds to the package you want to move

After moving via arrows, click the update sort order button
If you enter numbers, click the update sort order button after entering numbers

Adding Upsells

Go to the package you want to upsell and click the edit button

Go down to the upsell section and click "Upsell this package"

Check all the packages you want to offer this upsell on
If you want to only offer when they order a certain $ amount, enter that dollar amount in the minimum order field
If you want to offer a discount on this upsell package, enter the $ amount you want the discount to be
If you are going to offer more than one upsell select "Add-On Products Popup Offer"
- If this upsell is to replace the original package select replace
- If this upsell is an addition and you only want them to be able to select a quantity of one, select addition

Note: Replacement, Addition and Add-On Pop ups cannot be used together. You can use a combo of replacement and additions, but you cannot use the Add-On Pop Up with any other type of upsell

Save Settings