If you have questions about best practices for graduation photography feel free to contact us before your events and we are happy to discuss options and workflows. We are here to help you book more, work less and earn more!
Please review pricing for standard and optional Graduation White Glove services here.
Requirements for 2-day turnaround
- Events must be schedule by season deadline date (April 29th, 2024)
- All images and data must be submitted by the date and time specified on your job request
- Images and data must be organized as specified in Filezilla instructions (will be discussed below) artwork and/or retouching can add additional time/delay
Exceptions to standard turnaround time
- Late requests can generally be accommodated but will incur additional fees and potentially delayed turnaround times
- Digital artwork and/or retouching can add additional time/delay
- Failure to organize your images and data as specified in Filezilla instructions
- ID information that does not comply with approved methods outlined below
- If we contact you for additional information needed to complete your job and there is delayed communication from your contact
BEFORE graduation season begins…
- Schedule your graduation jobs by using the White Glove Job Request Form
Note: Please be specific with your scheduled date and time for your job to arrive to us. We schedule staff for your requested time. Jobs arriving more than 30 minutes late could result in a late fee and/or jobs not being completed within the standard 2-day turnaround time. - Make sure you have installed and are familiar with Filezilla—this is the file sharing software you will use to send us all the data/images/videos for your events. (https://knowledge.candid.com/knowledge/white-glove-graduation-file-upload-filezilla)
- Read through this entire How To guide, consult with White Glove for any questions you have on the process or about your upcoming events.
Preparing for your events…
- You must include TWO forms of ID’ing and at least ONE must be from the list of PRIMARY options listed below.
PRIMARY OPTIONS:
- Grad Cards scanned in the order photographed
- Spreadsheet with graduates name and image name
- Numbered list in the order photographed
SECONDARY OPTIONS (The following methods can only be used as backup):
- Audio recording of the ceremony with the names called in order
- Video of the ceremony with names called in order
Once your event is photographed…
- Prepare and upload images into folders as specified HERE. These folders will already be set up in your event in Filezilla based on the Grad Request information provided to us.
Refer to Filezilla video and/or written instructions for specific steps on transferring images and data.
- After your images and data have been sent…
- Make sure your contact listed for the event is available by phone and/or email for any questions that may arise.
- All events submitted in accordance with Requirements for 2-day turnaround Listed above will be turned around within 48 hours. Missing data, images and/or digital artwork request will delay turnaround time.
- Your contact listed for the ceremony will receive and email once the job is complete.
Helpful Hints
- If the school is providing you a list of student names and email addresses we recommend getting a second email that is NOT an .edu email address as most student will not use this email after graduation.
- Collect at least one copy of the program to share with us in case we have ceremony questions
- Do not take duplicate photos, each pose should be unique (there is no need to take a duplicate image unless eyes are closed or a tassel is in someone’s face!). Duplicates not only cause a slowdown in the ID process but add additional extraction or rendering charges.
- If you are photographing multiple ceremonies of the same school, each ceremony will be treated as a separate event so organize your folders accordingly.
Other Items to Consider:
- We understand that paper proofs are small but sometimes important sales feature. You have the option to send them immediately after your event or waiting 3-5 days after your event is live to only graduates who have not ordered
- Extraction and Render Options: Learn more about the available options here: https://www.candid.com/digital-services/green-screen-cutouts/
- Do you want to give photomatch a try? Learn more: https://www.candid.com/software/photo-match/
- Cropping and retouch options: https://www.candid.com/digital-services/retouching/
- Virtual groups/digital art: https://www.candid.com/digital-services/virtual-groups/
NOTE: By using any derivation of the White Glove service, you are agreeing that Candid Color Systems (lab) is not liable to you or any third party for any incidental or consequential damages (including without limitation, indirect, special, punitive, or exemplary damages for loss of business, loss of profits, business interruption, or loss of business information) arising out of the use or inability to use the order and data entry service, the online ordering, email campaigns, mailed proofs, or for any claim by any other party, even if the lab has been advised of the possibility of such damages. The lab’s ability with respect to its obligations under this agreement or otherwise with respect to the service or otherwise shall not exceed the amount of the fee paid for by you for the service. The customer service option that is selected on your account will used here.
Disclaimer: CCS offers many tools to identify and market images. If you select one of our tools using image matching with face detection you acknowledge that you are doing so in accordance with all laws applicable to the location and event. By using the White Glove service, you hold CCS and all affiliates harmless from any issues that may arise from you electing to use one of these tools and confirm that the images and customer relationships (with those photographed and/or the event organizer) are yours as the photographer. You also acknowledge that you have the rights to use the contact data provided to share your photographs in accordance with all applicable laws.